Customer Service with Heart Training Packages

WORKSHOPS/ SEMINARS; Beth runs health & wellness seminars, workshops & presentations.

Customer Service with Heart Training Packages; 

Inspiring your team to create experiences 

“At the end of the day people won’t remember what you said or did, they will remember how you made them feel.”Maya Angelou

We are in the business of serving, that involves creating an experience for our customers, making them feel important, always.  

“Beth combines a Unique Blend of Customer Service Training with Self Development techniques to create a fun, informative & inspiring Training workshop”

Workshop Outline

Section 1 ‘Ourselves’ 60mins  

1. Knowing yourself / Finding your WHY 

2. Profiling yourself 

3. Knowing your Business / Knowing your Business’s WHY 

4. PRIMING – Getting yourself in the right ‘state’ for work every single day 

Section 2 ‘Our Team’ 60mins 

1. Assessing ourselves as a Team 

        • Discuss improvements needed 
        • Discuss biggest challenges
        • Discuss 1% criteria, what do we do that impresses people 

2. Create a STATE 

        • Creating your own techniques to help you achieve peak performance state

3. Setting GOALS that Stick 

        • Create a personal & team work related goal 

4. Mystery Shop Results discussed if applicable 

Section 3 ‘Our Customer’ 60mins 

  1. Being Curious about your Customers 
        • Interacting with our customers 

2. The Brain…. Here to help or hinder? 

        • How to use your brain effectively 

3. Body Language, the ultimate communicator 

4. Pain vs Pleasure, why we spend money or make decisions 

 Packages

Ultimate Premium Training Package aka The ‘Re-invent our Morale’ 

  • Intro call with Key Manager to establish Business requirements & desires 30mins *Included 
  • Mystery Shop up to 5 calls & provide written feedback for their records (included in below’s cost) 
  • Conduct 5 ‘feedback sessions’ $675 (Feedback session $67.50 for call, write up & feedback x10) 
  • Customer Service Workshop 3 hours $600
  • Written Assessment of Ind. Staff members with tips on managing them as Individuals $187.50
  • Follow up Mystery shop to check application of skills learnt 5 calls $150 *additional calls $30 per call 

Total $1612.50 

    

The VIP Package aka ‘Boost our Team’

  • Intro call with Key Manager to establish Business requirements & desires 30mins *Included 
  • Mystery Shop 5 calls & provide written feedback for their records 
  • Conduct ‘feedback session’ on calls  $337.50
  • Customer Service Workshop 3 hours $600 
  • Follow up Mystery Shop 5x $150 

Total $1087.5

 

Gold Package 

  • Intro call with Key Manager to establish Business requirements & desires 30mins *Included 
  • Mystery Shop 5 calls $150 
  • Customer Service Workshop $600
  • Mystery Shop follow up $150 

Total $900

 

Basic Training 

  • Intro call with Key Manager to establish Business requirements & desires 30mins $75 
  • Customer Service Workshop $600 

Total $675

Beth Pupovac as a Trainer 

Beth has over 22 years experience working in Customer Service in a variety of industries, with the bulk of her time divided between the Health, Wellness & Fitness Industry & Hospitality. 

She has worked across all areas of Customer Service from Front line roles, such as reception, customer service, sales, hospitality & Personal Training; to behind the scene roles of admin, software admin / creation & has over a decade of experience in Management, Training, Recruitment & leadership roles.

Beth worked as the Customer Service & Training Manager at the prestigious C2K Fitness & Aquatic Centre @ Castle Hill RSL Club for 11 years & continues to conduct their Customer Service Training as a consultant trainer. She was their Customer Service Manager when they were awarded Australian Fitness Business of the year. 

She co-ownded & operated a successful Personal Training studio for 6 years & managed a private & successful sale of the sole-trading business. 

Beth is a qualified Kinesiologist, which furthered her studies in behavioural  & people skills. She has 5 years experience in clinical practise & was recruited as a Teacher at the College of Complementary Medicine, teaching new Kinesiologists. 

She is a vibrant & enthusiastic Trainer with an overwhelming passion for the human body, health & wellness & she prides herself on leading through inspiration & always aims to bring out the best in your staff. She has created & developed a wide range of workshops & training sessions over the past 15 years. 

For more info on Beth you can visit her website 

www.bethpupovac.com 

Qualifications

  • Advanced Diploma Integrative Complementary Medicine
  • Diploma Kinesiology
  • Diploma Mind Body Medicine
  • Diploma Remedial Therapies
  • Certificate IV Remedial Massage
  • Certificate IV Personal Training 
  • Certificate IV in Training & Assessment 

Contact Details 

Email- bpupovac@outlook.com

Phone 0410 503 757